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Technology Generalist

Category: Technology
Technology Generalist

Overview
The Technology Generalist supports the Association’s digital infrastructure, helping
troubleshoot issues and supporting the Chief Technology Officer.

Key Responsibilities
Provide general website and content management troubleshooting.
Assist with membership database updates and integrations.
Support virtual events and webinars with tech logistics.
Collaborate with CTO on technology improvements.

Qualifications
Familiarity with websites, CMS platforms, and basic IT troubleshooting.
Comfort with Zoom, streaming tools, or event platforms.
Willingness to learn and adapt.

Time Commitment
~4–8 hours per month, variable.

Volunteer Benefits
Hands-on experience with nonprofit tech infrastructure.
Collaboration with leadership on problem-solving.
Skill development in IT and digital communications.
Potential for subsidized certifications.

Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].

"The Rail Passenger Association's recognition of the essential work done by SMART-TD members aboard Amtrak during this difficult period is appreciated. The Golden Spike Award serves as a testament to the compassion and dedication our conductors, assistant conductors and other workers exhibit constantly through times both ordinary and extraordinary."

Jeremy Ferguson, SMART-TD President
December 21, 2021, on the Association awarding its 2021 Golden Spike Award to the Frontline Amtrak Employees.